FAQ
FAQ
Answers to the most common questions about courses, exams, and translations.
Is the level assessment free, and how does it work?
Yes, the assessment is free and non-binding. It takes place in person in Wels or Salzburg and usually takes around 20–30 minutes. Afterwards we recommend the course that fits your level.
Which language level am I at?
Our courses follow the Common European Framework of Reference for Languages (CEFR) with levels A1 to C2 — from first basics to fully competent language use. The easiest way to find your level is our free assessment.
How can I pay?
Payment is made by bank transfer within 14 days of the invoice date. Every invoice includes an EPC “scan-to-pay” QR code — simply scan it with your banking app and the payment order fills in automatically.
What happens if I need to cancel a course?
Cancellation is free up to 14 days before the course starts; after that a €30 administration fee applies, and from the course start date the full fee is due. See our Terms & Conditions for details.
Can I cancel an exam registration?
Cancellation is free up to 14 days before the exam date; 50% of the fee is due for 8–13 days before, and the full fee applies after that or in case of no-show. The applicable ÖSD or ÖIF registration terms apply in addition — more in our Terms & Conditions.
What’s the difference between ÖSD and ÖIF exams?
ÖSD exams are the Austrian German Language Diploma — recognised for work, study, residency, and citizenship, at every level from A1 to C2. ÖIF exams are the Austrian Integration Fund’s integration exams and also test values and orientation knowledge; they’re often required for residency-related procedures.
Do you offer corporate courses?
Yes — we build individual German courses for companies, tailored to your team’s level, group size, and schedule, either on-site or in our rooms. You’ll typically receive a quote within 24 hours — more on corporate courses.
How fast can I get a translation?
You’ll typically receive your individual quote within 24 hours. The actual delivery date depends on scope and language combination; express delivery is available on request — more on translations.